Support Center
Immediate support, immediate satisfaction
- Remote technical support: instant efficiency
- Support without temporal or geographical restrictions
- Diagnose and solve issues in no time
- Reduce significantly your global support expenses
- Increase customer satisfaction from the first call, reducing in-home consultations
Instant technical assistance at a fraction of cost
Increase support quality and first-call satisfaction
Just one click, and the applications of you customer will appear; control the customer’s desktop or just one application to solve problems directly; easily manage queue entries; start automatically a survey at the end of the session; drag and drop needed files for repairing a system; connect to the support with the “click-to-connect” button; administrate your network environment with automatic device detections, automatic scans or updates, integrated virus protection, automatic online back-up management, bandwidth throttling functions and a license management tool.
Your connection and data transmission is absolutely safe
You have a pc?! Your pc is connected to the internet?! So you have everything you need to schedule or to participate in a meeting. The Training Center is hosted on a private server network, certified by SAS 70 and Web Trust™, run by WebEx and Cisco Systems. With 99,99% of reliability and connection security WebEx not only guarantees the protection of your privacy, but also the delivery of the service anytime and anywhere you need. In any case: our 24 hour technical support is at your disposal.
Contact details for further information
bipvirtual@bipvirtual.com
